Bubblews 14th Redemption Made But 11th and 13th Redemptions Still Unpaid

I made my Bubblews 14th Redemption last May 11, 2013. The amount I redeemed was $46.13 USD. After redeeming the money, I'll have to wait 24 hours for Bubblews to process it for payment.

When I wrote this post, the date was already May 18, 2013 (my date and time). Seven (7) days had passed since I made my 14th Redemption but Bubblews didn't send any payment. In other words, I didn't get my money.

Bubblews 11th And 13th Redemptions Unpaid

I made my 11th Redemption last April 21, 2013 which means, I've been waiting for Bubblews to pay it for almost a month. Bubblews did pay my 12th Redemption but, it skipped my 11th Redemption without giving any reason as to why it was skipped.

As for my 13th Redemption, I redeemed it last May 2, 2013. I've contacted Bubblews about it but none of its staff contacted me back. I've sent Bubblews messages using its Quick Contact form and tagged Arvind and BubblewsSupport1 in my posts but, to my disappointment, my many attempts to contact them failed to elicit any form of reply from Bubblews.

Waiting For Bubblews To Pay Me

Currently, I'm still patiently waiting for Bubblews to pay me for my 11th, 13th and 14th Redemptions. Those three redemptions combined is worth $122.76 USD. That's already a lot of money for me to feed my family for a few days.

Hopefully, the people behind Bubblews can find it in their hearts to release the payments for all three redemptions. If they can't then I'm screwed but, that doesn't mean I'm just going to easily give up from claiming my payment.

I'm more than willing to wait because I have faith in humanity which means I have faith in them.

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Received A Fast Reply From Bubblews CEO

Last week, I contacted Bubblews to follow-up my 11th and 12th Redemptions. I used Bubblews Quick Contact form to send my message. You'll find Bubblews' Quick Contact form in the site's Contact Us page.

So, I wrote a simple message and addressed it to Arvind. My subject line was "ATTENTION: Arvind" and the content of my message was:

Hi ArvinD,

Sorry to bother you, I know you guys are pretty busy. I just want to follow-up my 11th and 12th redemptions. I made my 11th redemption on April 21 and 12th redemption on April 24. If there are any problems please let me know so I could correct them immediately.  Thanks and looking forward to your reply.  Best regards,

Romelo

After sending my message to Arvind, a surprising thing happened. I suddenly received an immediate reply from him. It didn't take him hours to reply. It was just minutes after I sent my message. His reply was:

Will look into this for you, thank you. 

I was surprised and amazed at the speed of his reply because Bubblews is kinda known for not replying or responding immediately to inquiries and follow-ups specially when it comes to payments and redemptions. This immediate reply by Arvind changed my perception of Bubblews when it comes to Customer Service.

Thanks Arvind also known as Avi Dixit for the very, very fast reply to my message.

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